Moving Terminology

Agent
An affiliated moving company authorized to act on behalf of the van line. The agent may handle the booking, origin, hauling and/or destination services.

Air Cargo
Freight that is moved via air transportation.

Air Cargo Containers
Containers designed to conform to the inside of an aircraft. There are many shapes and sizes of containers. Air cargo containers fall into three categories: (1) air cargo pallets (2) lower deck containers (3) box type containers.

Air Freight
A service providing the air transportation of goods. This mode of transportation allows for decreased shipping time, have a standard travel time of 5-15 days in transit,Ê low damage ratios and for certain commodities, Êlower shipping costs. This option is rated per Kilogram. Conversion: 1 Kilo = 2.2 Pounds.

Air Waybill (AWB)
A document issued by a carrier to a shipper that supplies written evidence regarding the receipt of goods, the mode of transportation and the arrangement to deliver goods at the requested destination to the lawful holder of the bill of lading. A standard air waybill accommodates both domestic and international traffic.Bill of LadingCustomer’s receipt for goods and contract for transportation. The customer’s signature acknowledges that the household goods can be loaded on the van and “released to the carrier.

Binding/Non-Binding Estimate
A binding estimate is an agreement made in advance between the customer and the mover that guarantees the total cost of the move based on the quantities and services shown on the estimate. A non-binding estimate is the carrier’s approximation of the cost based on the estimated weight of the shipment and the accessorial services requested. A non-binding estimate is not binding on the carrier and the final charges will be based on the actual weight and tariff provisions in effect on the day of the load.

Booking Agent
Accepts the order for the customer’s move and registers it with the van line. The booking agent may or may not be the origin or destination agent.

Bulky Article
To ensure safe transportation, some articles included in a shipment (i.e., big screen TVs, motorcycles, hot tubs, etc.) require extra handling and/or blocking. Our tariff provides a schedule of extra charges for such articles.CarrierThe moving company providing interstate transportation of household goods under whose Department of Transportation registration the shipment is moved.

Claim
Statement of loss, damage, or delay to a household good shipment while in the care, custody or control of the carrier or its affiliated agent.

COD (cash on delivery)

Shipments where the customer pays the moving charges at the time of delivery. For COD shipments, payment is required in cash or by traveler’s check, money order or cashier’s check. If a credit card is used, it must be arranged with the booking agent because authorization is required prior to loading. Personal checks are not accepted. Container (steamship/ocean)Standard size is 20’, 40’ and limited availability of 40’ “high cube” and 45’ containers. Containers and chassis equipment are provided and owned by steamship companies.Cubic FeetThe basic unit of measurement describing the overall size of a shipment; the cubic capacity of a crate, lift van, container or air freight tri-wall container. The mathematical cubic foot symbol is f3Customs ClearanceReview of the documentation and physical inspection of the contents of the household goods shipment by a customs officialDemurrageThe fee assessed for holding household goods in an ocean container, truck / trailer or other carrier owned equipment beyond the allowed time. Fees are charged for each day.Department of Transportation (DOT)The federal agency which, through the Surface Transportation Board (STB) and Federal Motor Carrier Safety Administration (FMSCA) within the DOT, governs the interstate transportation industry, including movers of household goods.

Destination Agent

The agent designated in the destination area to be available to assist or provide information regarding the shipment to the customer or the van operator.

Door-to-Door
Relocationit is the most comprehensive type of service. The process starts at the client’s residence with a pick up and ends with delivery of his/her personal effects and positioned inside the residence. “Door-to-Door” service is designed to secure the smoothest move throughout a multi-modal and international logistics mode of transportation.EstimateA general calculation of the transportation charges, as well as costs for additional services requested by the customer. Includes an estimation of shipment weight.ETAEstimated Time (date) of Arrival.ETDEstimated Time of Departure

Extra Labor
hourly labor charge (15 minute minimum) for performing any requested services for which specific fees are not published. This generally covers activities such as removing/placing items in attics/crawlspaces, packing/unpacking owner’s furnished containers, etc. Extra Pickup or Delivery Linehaul/transportation charge includes pickup from a single address and delivery to a single address. Additional charges are assessed for each stop or call requiring an additional pickup or delivery.

Fuel Surcharge
the carrier’s tariff provides for a percentage adjustment to the transportation charge (and SIT Pickup and Delivery) to aid in the recovery of the increased cost of fuel. The surcharge, which can change monthly, is based upon the national average cost of diesel as reported by the U.S. Department of Energy.

Full-Service Packing & Unpacking
Thundredweight rates that apply based on the weight of the shipment when the carrier is requested by shipper to pack or unpack the complete shipment. The full-service packing rates include cartons and packing labor. The full-service unpacking rates include the unpacking of carrier packed cartons and the removal of such debris. High Value ArticleÊThese are items in a shipment that are valued at more than $100 per pound.High-Value Article Inventory FormÊThe carrier will have you fill out a high-value inventory form to list items included in a shipment that are valued at more than $100 per pound/$500 per item to ensure they are protected accordingly.Insurance-Related General Increase (IRR Surcharge)ÊThe carrier’s tariff provides for a percentage adjustment to the transportation charge (and SIT Pickup and Delivery) to aid in the recovery of the increased cost of carrier’s and van operator’s liability insurance expenses.

Interstate Move
Any move that crosses a state boundary, regardless of the number of miles. Distinguished from a Local Move and Intrastate MoveInventoryA detailed descriptive document listing all items in the shipment and their condition before the van is loaded.Lift vans (wood)Specially constructed wood boxes used in international relocations. Lift van size can be from 180 f3 to 210 f3Non-Allowables (Prohibited Items)The Carrier will not accept shipment property that will contaminate or damage (i.e., bug infestations, chemicals, propane tanks, etc.) the carrier’s property or the property of other customers, nor will it remove items that would damage the article or the premises (i.e., furniture that will not fit through doorways). Further, the carrier will not accept liability for items of a perishable nature (food, wine collections, plants, etc.).Ocean Freight ShipmentOcean freight shipments is a common way to transport shipments internationally and have a standard travel time of 15 – 30 days in transit. This move is usually less expensive than air freight and typically for larger moves and HHG/PE. Normally comprises the longest leg of a move, in terms of distance and time spent in transit.Order for ServiceA document authorizing the moving company to transport your household goods.Origin agentÊThe agent designated in the origin area to be available for preliminary readying of the shipment before movement and/or to provide information regarding the customer’s move.

Overflow
When articles to be shipped are left behind due to insufficient space on the primary van. An additional van(s) is then utilized for transportation and delivery.

Overtime Loading & Unloading
ServiceIf you request loading or unloading on a specific date which is a Saturday, Sunday or a holiday, an overtime charge, based on the weight of your shipment is assessed. This is also true if you request the service to be performed after working hours (i.e., between 5 p.m. and 8 a.m.) on any week day, or when prevailing laws ordinances or landlord requirements will not allow loading/unloading during normal working hours on week days.PBO (packed by owner)When articles are packed by the customer for moving.Relocation ConsultantThe agent sales representative responsible for providing the customer with an estimate of the cost of his/her move, as well as for answering any and all questions the customer might have with regard to the moving processShipperThe individual or family whose household goods are being transported and is the owner.Shuttle ServiceÊUsed if the assigned over-the-road van is unable to make a normal pickup or delivery because of physical constraints (extremely narrow road, inadequate parking area for the truck, weak bridge, etc.). A shuttle service is the use of a secondary, smaller vehicle to complete the pickup or delivery. Charges for this service are based on the weight of the shipment and the location where the service is performed.

Stair-Carry Charge

An extra charge for carrying items up or down flights of stairsStandard Lift Van DimensionsExternal: Length = 7’ 1/4” (85” – 88”), Width = 3’ 3/4’ (45” – 46”), Height = 7’ 1/4” ( 87”)
Capacity: Cubic Feet 193 to 205

Storage-in-Transit (SIT)
The temporary storage of your household goods in the warehouse of the carrier’s agent, pending further transportation at a later date. SIT service may not exceed a total of 180 calendar days. After 180 days, the interstate nature of the shipment ends and is converted to the rules of the local warehouseman.

Survey
Performed by an agent to examine the customer’s belongings in order to develop an estimate of move charges.TariffÊA publication containing the carrier’s rates, rules and regulations for services performed, applicable to the customer’s move.

Third-Party Services
Performed by someone other than the carrier or its agents at your request or required by federal, state or local law (e.g., appliance servicing, crating).UnpackingRemoving the customer’s goods from containers and placing them on a flat surface, as well as the disposal of such containers and packing materials. If ordered, unpacking service must be performed at the time of delivery unless requested otherwise.ValuationÊA tariff-based coverage for a customer’s household goods while they are in the care, custody and control of the carrier.ÊValuationÊis NOT insurance.

Van Operator
Oversees the loading, hauling and unloading of your possessions.

Vehicles in Containers with Household Goods
A Flat Bed Tow-Truck will raise the vehicle level to the container. The automobile will be braced and secured in the container to avoid movement of the car while transporting it.Waiting TimeÊIf you are unable to accept delivery of your shipment within the free waiting time (i.e., 2 hours) after notification of arrival at destination, you may request waiting time until delivery can be made. There is a charge for the vehicle and manpower for each hour between 8 a.m. and 5 p.m. local time (excluding Sundays or state/national holidays). The alternative is unloading your shipment at an agent’s warehouse. You will have storage, handling and delivery from warehouse expenses, and consequently it may be less expensive to pay for waiting time, if it is not for an excessive length of time. The carrier is not obligated to provide waiting time, but we will do so when it does not result in the delay in the delivery of other customers’ shipments or does not cause other undue inconvenience to the carrier.

Warehouse Handling
The physical placement and removal of items within a warehouse.

Weight Additive
some articles included in a shipment (i.e., camper shells, boats, canoes, boat trailers, etc.) are comparatively light and occupy space in the van that is not commensurate with their weight. For instance, one might load 4,000 pounds of furniture and cartons in the space taken by a 1,500-pound boat. To compensate for this inequity, our tariff provides a schedule of additional weights for such articles.

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